For over 27 years, we’ve been working with individuals and teams helping them achieve better results in their personal and professional lives.

The Effective Service Manager

This flagship public programme can also be tailored as a bespoke in-house training course.

Advancing from Engineer to Manager is fraught with challenges; but our programme is designed to help you identify areas for development, acquire new skills and gain the confidence you need to be as successful as possible, as soon as possible.

If you want to become a service manager, want to become a better one or just need a motivational refresher, this is the programme for you.


Designed as stand-alone sessions or to complement and enhance The Effective Service Manager workshops, these coaching programmes can be held at a time and place most convenient to you.

Customer Service Excellence

“The Holy Grail” of Business; anyone involved in the customer service industry will benefit from attending one of these in-depth, interactive, one day programmes.

Keynote Speaking

Looking for a keynote speaker to inspire, educate and entertain your delegates? Brian is in great demand as a keynote speaker because of his high content, high impact presentations that deliver results.