The Effective Service Manager
 The Manager as Coach
 Exceptional Customer Service
 Motivation
 Effective Presentations
 "The Winner's Edge"
"Who D.A.R.E.S. Wins"
Unlocking the secrets of Body Language
" Sexes and the City "

 Lecture
 Group work and discussion
 Individual and group presentations
 Real life case studies
 Role play (video feedback)
 Individual coaching
 Course work
 Personal Action Plans

The training is designed to give each participant the maximum amount of practical involvement through: