The Effective Service Manager
 The Manager as Coach
 Exceptional Customer Service
 Motivation
 Effective Presentations
 "The Winner's Edge"
"Who D.A.R.E.S. Wins"
Unlocking the secrets of Body Language
" Sexes and the City "

 Lecture
 Group work and discussion
 Individual and group presentations
 Real life case studies
 Role play (video feedback)
 Individual coaching
 Course work
 Personal Action Plans

“If you are running any other training this year, please let me know as your course has to have been one of the most beneficial training events I have ever attended.”
A. Collis, Compaq Computers Ltd

“The course was excellent, a view that was shared by all my colleagues. We all left highly motivated and with a lot more confidence in our ability to manage our teams. It is difficult to put a finger on how Brian achieved this as the teaching was unlike anything I have experienced before. All I can say is that it works.”
J.Horrell, Chubb Electronic Security Ltd

”Excellent! It will help me manage in a more professional manner.”
P. Foster, WRF Refrigeration

“Informative, fun and challenging, I’d do it all again!”
M. McCarron, Hewlett Packard Computers Ltd

“Very good course, superior to most other courses!"
M. Higgins, Associated Leisure

“An excellent course ... enjoyable and invaluable for all service team leaders.”
A. Franklin, ADT Fire and Safety Ltd

“Should be mandatory for all people new to management and as a refresher for “old hats!”
B. Wright, Specialist Computer Group

“”The course has given me an insight into man management and methods that should help me a great deal!"
M. Woodhouse, Wormald Britannia Ltd

“Excellent - very beneficial in my work environment!"
N Fyvie, Abtex Computers Ltd