|
REVIEW OF MODULE 2 ACTION PLAN
TIME MANAGEMENT
A personal log
How do we use our time?
The “Time Stealers”
Making better use of our time
Stress and time management
MEETINGS
Types of meetings
Running effective meetings
Handling the “characters”
How to plan effective meetings
DELEGATION
Delegation analysis
The “why” and “how” of delegation
6 steps to better delegation
DISCIPLINARY SITUATIONS
How to discipline
When to discipline
Difficult situations
Common mistakes
TRANSACTIONAL ANALYSIS
What is it?
How did it develop?
Using T.A. as a tool to enhance our communication skills
INTERVIEWING AND INTRODUCTION
Preparing the interview
Key skills
Induction check list
ACTION PLAN
|
Customer Care
