The Effective Service Manager Module 1 (3 Days)

THE ROLE OF THE MANAGER

What is the Manager’s function?

The key skills needed for effective management

THE MANAGER AS A MOTIVATOR

What is motivation?

The theory and practice

Strategies for improvement

Motivation questionnaire

MANAGEMENT STYLES

Open vs. closed

Strengths and weaknesses

Matching the style to the team

TEAM BUILDING

How can we do this?

9 Strategies for effective team building

Dealing with conflict

Characteristics of top teams

INTRODUCTION TO COUNSELLING

What is it?

Developing the skills

How and when to use it

A Counselling log

ACTION PLAN