The Manager as Coach (2 Days)

- Objectives of the programme

- What is coaching and what are the benefits?

- The Skill/Will Matrix

- The importance of contracting

- Asking vs. telling

- How to give and receive feedback

- Structuring a coaching session

- Diagnosing different styles

- Key communication skills

- How to overcome the reluctance to be coached

- Putting it all together

- Individual Action Plans