The Effective Service Manager
 The Manager as Coach
 Exceptional Customer Service
 Motivation
 Effective Presentations
 "The Winner's Edge"
"Who D.A.R.E.S. Wins"
Unlocking the secrets of Body Language
" Sexes and the City "

 Lecture
 Group work and discussion
 Individual and group presentations
 Real life case studies
 Role play (video feedback)
 Individual coaching
 Course work
 Personal Action Plans

Born and raised in Blackburn, Lancashire as one of six children, Brian quickly learned two of life`s key lessons: #1 First up was always best dressed! #2 When it was bath night using a tin bath,you really didn`t want to be last in line! Brian`s experience of life has included working in a factory, a turkey farm, a mental hospital, sweeping streets and emptying dustbins.

He graduated from Loughborough University and spent 12 years as a teacher before getting involved in business. He has spoken to all types of groups from children to chief executives. He believes that in life, you are either teaching a lesson, or learning a lesson.

Frustrated by the lack of clarity in management, he wrote his first book, “Insights for a 21st Century Manager”

He is not a celebrity.
He has no Olympic Gold medal.
He hasn`t climbed Everest.

But he gives people the belief that they can change; that they have choices. He believes that not everyone can be an Olympic champion, but they can do a personal best. Not everyone can be a leader on the world stage, but they can be a leader in their community and family. Not everyone can be a famous celebrity or model, but they can be a role model for someone. They may not climb Everest, but they will have their own “mountains” to climb.